Whether you need help planning, migrating, solving problems or ongoing assistance with a site, MODX supports both digital agencies and MODX users.

MODX Complete for Agencies

MODX Complete for Agencies is the ideal way of adding MODX experts to existing design and development teams when you need extra help to support client projects and issues. This lets you focus on maintaining client relationships and your strongest skills, while MODX fills in the gaps as part of a more complete and capable team. Grow faster and win larger, more profitable jobs without adding extra overhead.

Buy the exact hours to fit your needs with no long term commitments. Adjust plans as requirements change, or flex higher with additional time billed at the end of the cycle.

The MODX Complete Team strives to quickly resolve issues, working on the most critical issues first during business hours in North America or Europe (GMT)—a team in place to help in your local timezone.

Activities can include:

• Advice regarding features, functionality, use and migrations
• Client discovery calls and project planning with Digital Agencies
• Issue/task investigation and resolution (within available time purchased)
• Standard Add-on integrations
• Installation, maintenance, upgrades, migration, and scaling assistance
• Testing, QA and Security Audits

MODX Complete is intended for scheduled work. If a problem requires an immediate fix, our Emergency Support offers a top-priority response on an ala carte basis.

MODX Complete for Enterprise

MODX Enterprise Support provides a comprehensive technology partnership for companies that use MODX. A tailored relationship backed by an Enterprise Service Level Agreement, deliverables can include dedicated service and project management, maintenance periods, application support (emergency coverage, advice and Q&A), development time and training.

Hours included in Enterprise Support accrues month to month, with unused time rolling over for up to 12 months as long as you have and active support agreement. Requests are handled within 2 Business hours either in North America (CT) or Europe (GMT). Critical issues receive the highest priority, and regular development tasks are added to an ongoing project schedule.

Emergency Support Service

Emergency Support Service provides a 2 business hour response guarantee for North America (CT) or Europe (GMT). Problem resolution for Emergency Support escalates to the highest priority with the MODX Support team.

Opening an Emergency Support request costs $300 and includes up to 1 hour of resolution and diagnostic time. Our support team requires complete access to any server(s) running your website. Please have your SSH credentials, database login and MODX Manager login ready prior to opening a ticket.

If an issue cannot be fully diagnosed and resolved in one hour, the MODX Support team will provide an estimate and online payment form to continue the issue resolution.