MODX Diagnostics

MODX’s Open Source software is 100% free for anyone to download and use. As the team behind it for more than a decade, we know it inside, out, and then some.

Like any software, sometimes things break; we can usually fix them very fast. But, we do have to charge for our time to support our families and fund its ongoing development. There are almost an unlimited variety of things that can cause problems, including server upgrades, corrupt files, accidental changes, outdated software, database hiccups and more. We will save you a lot of time and frustration, and get you back in action.

With our MODX Diagnostic service, we determine the source of issues, and often fix them on the spot. For more extensive problems needing more time, like hacked sites or overdue upgrades, we provide additional estimates and guidance. MODX Diagnostics cost $99 for standard business hours support (US Central Time), or $500 for priority, rush or after-hours emergencies.

If you don’t have budget for professional support from the source, you look for answers in the MODX Forums or Documentation, or seek help from MODXers in the Community Slack, or from MODX Professionals near you.

Technical Contact Name

Technical Contact Email

Website URL

I can no longer login to my Manager

My website is displaying errors or looks broken

My Manager does not function as it used to

My website or Manager is slow to use

I need to make changes and have lost contact with my developer

I think (or know) my site has been hacked

Other (please describe)

Describe the problem in detail

Emergency—I need help now! (additional cost applies)

I’m not ready to pay, let’s talk…

After submitting this form and completing payment, we will collect your access credentials in a secure support ticket. We look forward to helping restore your site back to full health.

Hi! We’d love to work together.

If you have a simple problem that needs our assistance, please request quick fix help here.

Full name *

Email address *

Website

Phone

Company/Organization

What should we keep in mind?

The project involves:
(select all that apply)

Web software & websites

Redesign of existing site or app

Mobile & tablet application

Site & brand strategy

Content strategy

Optimization

Other

What are you planning?
(select all that apply)

We need to launch a website

We need to redesign a website

We need to rethink a website

We need to build a product

We need to rethink a product

We need strategic help

We don’t know what we need. Let’s talk!

Some other considerations

Deadline:

Budget (USD):

Specific project information

Please provide a detailed description of your needs

Commercial Support Customers

Customers with a current Commercial Support agreeement can get help using this form. Learn more about MODX Preferred Support.

Let’s get started

Technical contact name (must be listed on file) *

Email (must be listed on file) *

Phone for discsussing this issue

What seems to be the issue?

Description *

URL (where the problem is most prevalent) *

Emergency—I need help now!

Contact MODX

We welcome conversations, ideas, inquiries and even the occassional cold sales call, but support and requests about how to use MODX software sent via this form cannot be guaranteed a response. That said, we try to respond to everyone that reaches out to us within two business days.

To report a security issue or file a bug for MODX software, please email security [at] modx.com to reach our security team. If you are looking for help with MODX, many times you can find an answer in the MODX Forums or MODX Documentation, from MODXers in realtime at the MODX Community Slack Channel, or from a MODX Professional near you.

How can we help?

Full name *

Email address *

Subject

Description

Any relevant URL?

Contact Us

Contact MODX

How can we help?

Hi. We’re MODX.

How can we help?

Urgent care

Let’s (re)build something together

Preferred support subscribers

Contact us…

MODX Diagnostics

Hi! We’d love to work together.

What should we keep in mind?

Some other considerations

Specific project information

Commercial Support Customers

Let’s get started

What seems to be the issue?

Contact MODX

How can we help?