MODX Cloud Update May 12, 2016—Self-Serve SSL

Self-Serve SSL Installation Now Available

Serving websites via HTTPS is more important today than ever, and we’ve noticed a large uptick in recent months requesting SSL:

  • Greater trustworthiness of the website for visitors, giving visitors greater confidence
  • Google factors HTTPS/SSL into search rank, getting more of the right people to your site
  • SPDY/HTTP2 decreases web page speed load times, keeping visitors more engaged

Previously, the only way customers could add SSL was by submitting a ticket to our customer support system, which required back and forth over hours or days—not always as speedy as people hoped.

Those days are over.

Now, all users on our current plans can request CSRs and install SSL Certificates for free without requiring a support ticket, anytime, without delay. 100% self-served.

Installing your SSL certificate is fairly intuitive, but we have written a user guide for those who love step-by-step instructions. Not only can you install a certificate for a website, but you can also move certificates to MODX Cloud from previous hosts, move them between Cloud instances, and install them on multiple Clouds.

If you’re on one of our legacy plans and want to run your site under SSL, we can help you select and move to one of our current plans, so you too can get access to self-serve SSL installs.

Knowledge is Power

We’ve also recently reorganized and expanded the MODX Cloud User Guide (aka Knowledge Base) to help you do more, more easily. Some of the changes include the addition of a new section called Optimizing Performance which contains articles on delivering your website faster to browsers, increasing your page speed score, adding more power to your Cloud instance, and even Private Servers in MODX Cloud.

For those of you launching a new site, we’ve created a MODX Cloud Site Launch Checklist, which includes all the steps to go from development to live site including web rules, domains and more. Whether you’re new to MODX Cloud or you’ve been here a while, it’s nice to have a reference that will make sure you launch without a hitch. It’s also not a bad checklist for launching a site anywhere.

Preparing for the Future

We have a ton of plans for the future and look forward to bringing you more tools and locations in MODX Cloud. Let us know what you’d love to see.

Hi. We’re MODX.

We’re here to help you fix, build and grow fantastic sites. How can we help?

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MODX Diagnostics

MODX’s Open Source software is 100% free for anyone to download and use. As the team behind it for more than a decade, we know it inside, out, and then some.

Like any software, sometimes things break; we can usually fix them very fast. But, we do have to charge for our time to support our families and fund its ongoing development. There are almost an unlimited variety of things that can cause problems, including server upgrades, corrupt files, accidental changes, outdated software, database hiccups and more. We will save you a lot of time and frustration, and get you back in action.

With our MODX Diagnostic service, we determine the source of issues, and often fix them on the spot. For more extensive problems needing more time, like hacked sites or overdue upgrades, we provide additional estimates and guidance. MODX Diagnostics cost $99 for standard business hours support (US Central Time), or $500 for priority, rush or after-hours emergencies.

If you don’t have budget for professional support from the source, you look for answers in the MODX Forums or Documentation, or seek help from MODXers in the Community Slack, or from MODX Professionals near you.

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After submitting this we will contact you to collect any access credentials in a secure support ticket. We look forward to helping restore your site back to full health.

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If you have a simple problem that needs our assistance, please request quick fix help here.

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We welcome conversations, ideas, inquiries and even the occassional cold sales call, but support and requests about how to use MODX software sent via this form cannot be guaranteed a response. That said, we try to respond to everyone that reaches out to us within two business days.

To report a security issue or file a bug for MODX software, please email security [at] to reach our security team. If you are looking for help with MODX, many times you can find an answer in the MODX Forums or MODX Documentation, from MODXers in realtime at the MODX Community Slack Channel, or from a MODX Professional near you.

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