release

Cloud Updates Early October 2017

Today we’re announcing a new feature in Cloud to help with the data processing location for European customers, one for helping customers fix sites that may be experiencing errors without opening a ticket, and expanded capacity, too.

Privacy Shield and GDPR Compliance

In May 2018, the European General Data Protection Regulation will be fully in effect across the EU. To ease the burden of compliance for MODX Cloud customers, we now store all Backups and Snapshots for each data center in offsite locations near the data centers themselves.

In other words, none of your customer data (websites) will ever be stored or processed in the US unless you specifically request that or choose a US data center for your location.

Combined with coverage by the existing Privacy Shield compliance from our data center provider, IBM Bluemix, you can rest assured that your data will be stored and processed in locations which are compliant with this important EU regulation. For more information please see: IBM compliance coverage.

Data backup locations for the public platforms now is handled in the following regions:

Platform Location Object Storage Backup Location
AMS Amsterdam, The Netherlands AWS S3 EU-Central-1, Frankfurt
FRA Frankfurt, Germany AWS S3 EU-Central-1, Frankfurt
LON London, UK AWS S3 EU-West-2, London
SYD Sydney, Australia AWS S3 AP-Southeast-2, Sydney
TX Texas, United States AWS S3 US-East-1, Virginia

Note: You may still have legacy manual Backups or Snapshots stored in the original AWS S3 US West region. Please contact us if you have any concerns over those. Premium account owners can also request specific locations on individual Clouds or for your entire Account.

PHP Resets

Sometimes a website shows a 504 or 502 error. This results in users having to open a support ticket to request a restart of PHP and bring their site back online. This is typically due to a long-running PHP processes, slow or down external dependencies (like data feeds), or occasionally a bug in PHP itself. But having to open a support ticket is not ideal when you need to get things done, especially with a looming deadline.

Today you no longer need to open a ticket: from your cloud view page in the right column simply choose the “Reset PHP” option. It will kill all the current connections to your PHP worker pool and should restore PHP operation to its non-overloaded state within a few seconds.

Additional Capacity

In conjunction with additional performance tuning for all platforms, we added our third platform to our Texas data center option. This brings our total public platform in the Central US to three. Kudos to anyone who points out what we just did there. ;)

Other Upcoming Changes

In addition to the recently highlighted upcoming changes, we have two other items to point out that will be changing later this year:

Usage-based billing: the vast majority of users easily fit within their existing MODX Cloud plan. However some customer really do push usage to the max and consume more storage than provided in their plan. Starting in November, we’ll be either switching customers to larger plans, or add a storage upgrade fee to their plans as has been outlined on the MODX Cloud site itself. This will be followed with traffic based usage billing in 2018. To prepare for storage billing, you might wish to cut down on Backup frequency or delete some Snapshots or Backups, or delete any old test Clouds in your account.

Node.js upgrade: after the Node.js project transitions to version 8.x LTS at the end of this month, we will only support that version until version 10.x LTS in October 2018. Please check your Node.js workflow tools to ensure they’ll work with the latest LTS version of Node, or reply to this email if you have any concerns.

More To Come

We always strive to improve service and support, and can’t wait to share some more developments soon. If you have any idea or request, we’d love to hear from you.

Sign Me Up for MODX Cloud!

Hi. We’re MODX.

We’re here to help you fix, build and grow fantastic sites. How can we help?




How can we help?

Tell us the general reason for reaching out so we can connect you with the right team.

MODX Diagnostics

MODX’s Open Source software is 100% free for anyone to download and use. As the team behind it for more than a decade, we know it inside, out, and then some.

Like any software, sometimes things break; we can usually fix them very fast. But, we do have to charge for our time to support our families and fund its ongoing development. There are almost an unlimited variety of things that can cause problems, including server upgrades, corrupt files, accidental changes, outdated software, database hiccups and more. We will save you a lot of time and frustration, and get you back in action.

With our MODX Diagnostic service, we determine the source of issues, and often fix them on the spot. For more extensive problems needing more time, like hacked sites or overdue upgrades, we provide additional estimates and guidance. MODX Diagnostics cost $99 for standard business hours support (US Central Time), or $500 for priority, rush or after-hours emergencies.

If you don’t have budget for professional support from the source, you look for answers in the MODX Forums or Documentation, or seek help from MODXers in the Community Slack, or from MODX Professionals near you.

  I’m not ready to pay, let’s talk…

After submitting this form and completing payment, we will collect your access credentials in a secure support ticket. We look forward to helping restore your site back to full health.

Hi! We’d love to work together.

If you have a simple problem that needs our assistance, please request quick fix help here.

What should we keep in mind?

The project involves:
(select all that apply)
What are you planning?
(select all that apply)

Some other considerations

Specific project information

Commercial Support Customers

Customers with a current Commercial Support agreeement can get help using this form. Learn more about MODX Preferred Support.

Let’s get started

What seems to be the issue?

Contact MODX

We welcome conversations, ideas, inquiries and even the occassional cold sales call, but support and requests about how to use MODX software sent via this form cannot be guaranteed a response. That said, we try to respond to everyone that reaches out to us within two business days.

To report a security issue or file a bug for MODX software, please email security [at] modx.com to reach our security team. If you are looking for help with MODX, many times you can find an answer in the MODX Forums or MODX Documentation, from MODXers in realtime at the MODX Community Slack Channel, or from a MODX Professional near you.

How can we help?