Sunsetting PHP 5.6 in MODX Cloud

MODX Cloud prides itself on providing the fastest, most secure web hosting experience for our customers. This means staying abreast of innovations, server updates and removing outdated software when the time comes. Therefore, starting July 1, 2018, we will no longer offer PHP 5.6 in MODX Cloud.

PHP 5.6 is at its End of Life

December 31, 2018 marks the official end of security support for PHP 5.6, this means there will be no further updates to the software. PHP 7.0 was released in December 2015 and PHP 7.1 was released December of 2016.

Why We’re Ending PHP 5.6 Support Early

A recent patch release of PHP 5.6 included a change in that is incompatible with our platform environments. This issue reared its head when, a few days after the rollout to our public platforms, the servers began to run out of memory for customer sites. Obviously, that’s not good. The PHP group has no plans on reverting this change. This means we cannot upgrade as new security patches are released. Therefore, to protect the security of our customers, we are discontinuing PHP 5.6 availability on July 1, 2018.

What This Change Means For You

Most customers will have no issues with PHP 7.1 if they run at least MODX 2.5.2, WordPress 4.3.4, or Evo CMS 1.4.0 (formerly MODX Evolution) or later versions.

In November 2017, we made PHP 7.1 the default version for all new Clouds. Very few MODX Cloud customers have needed to downgrade.

Reasons people might have issues with PHP 7.1 include:

  • Outdated MODX Revolution or other software
  • MODX Extras or software add-ons/Plugins not updated or unsupported
  • Custom code that requires updating

If you’re using other software alongside MODX or in a Flex Cloud, most applications today should be compatible with PHP 7.1 which was first released in December of 2016.

How to Prepare for PHP 7 in MODX Cloud

For customers who created their sites before November, 2017, or do not know if their sites are compatible with PHP 7.1, we’ve created a Support Article to guide customers through the move to PHP 7.1.

Need Help Getting Ready?

For site owners who are unsure about how to get their site ready for the upcoming changes, we advise you to contact your developer or designer. If you’ve lost contact with your developer or designer, you can find a local MODX Professional to assist, or you can contact MODX Cloud Support.

Hi. We’re MODX.

We’re here to help you fix, build and grow fantastic sites. How can we help?

How can we help?

Tell us the general reason for reaching out so we can connect you with the right team.

MODX Diagnostics

MODX’s Open Source software is 100% free for anyone to download and use. As the team behind it for more than a decade, we know it inside, out, and then some.

Like any software, sometimes things break; we can usually fix them very fast. But, we do have to charge for our time to support our families and fund its ongoing development. There are almost an unlimited variety of things that can cause problems, including server upgrades, corrupt files, accidental changes, outdated software, database hiccups and more. We will save you a lot of time and frustration, and get you back in action.

With our MODX Diagnostic service, we determine the source of issues, and often fix them on the spot. For more extensive problems needing more time, like hacked sites or overdue upgrades, we provide additional estimates and guidance. MODX Diagnostics cost $99 for standard business hours support (US Central Time), or $500 for priority, rush or after-hours emergencies.

If you don’t have budget for professional support from the source, you look for answers in the MODX Forums or Documentation, or seek help from MODXers in the Community Slack, or from MODX Professionals near you.

Get Support Now

After submitting this we will contact you to collect any access credentials in a secure support ticket. We look forward to helping restore your site back to full health.

Hi! We’d love to work together.

If you have a simple problem that needs our assistance, please request quick fix help here.

What should we keep in mind?

The project involves:
(select all that apply)
What are you planning?
(select all that apply)

Some other considerations

Specific project information

Commercial Support Customers

Customers with a current Commercial Support agreeement can get help using this form. Learn more about MODX Preferred Support.

Let’s get started

What seems to be the issue?

Contact MODX

We welcome conversations, ideas, inquiries and even the occassional cold sales call, but support and requests about how to use MODX software sent via this form cannot be guaranteed a response. That said, we try to respond to everyone that reaches out to us within two business days.

To report a security issue or file a bug for MODX software, please email security [at] to reach our security team. If you are looking for help with MODX, many times you can find an answer in the MODX Forums or MODX Documentation, from MODXers in realtime at the MODX Community Slack Channel, or from a MODX Professional near you.

How can we help?