MODX’s Open Source software is 100% free for anyone to download and use. As the team behind it for more than a decade, we know it inside, out, and then some.
Like any software, sometimes things break; we can usually fix them very fast. But, we do have to charge for our time to support our families and fund its ongoing development. There are almost an unlimited variety of things that can cause problems, including server upgrades, corrupt files, accidental changes, outdated software, database hiccups and more. We will save you a lot of time and frustration, and get you back in action.
With our MODX Diagnostic service, we determine the source of issues, and often fix them on the spot. For more extensive problems needing more time, like hacked sites or overdue upgrades, we provide additional estimates and guidance. MODX Diagnostics cost $99 for standard business hours support (US Central Time), or $500 for priority, rush or after-hours emergencies.
We welcome conversations, ideas, inquiries and even the occassional cold sales call, but support and requests about how to use MODX software sent via this form cannot be guaranteed a response. That said, we try to respond to everyone that reaches out to us within two business days.