Tell us the general reason for reaching out so we can connect you with the right team.
If your site is down, compromised or degraded, and it is negatively impacting your visitors, MODX’s experts can quickly diagnose and restore it back to good health, stat.
From updating an existing site to migrate from another platform, or starting a new project from scratch, let MODX help you succeed.
Existing customers with ongoing maintenance or suppport agrements can open tickets quickly here.
If you wish to discuss opportunities, ideas or other topics not related to support, let us know.
MODX’s Open Source software is 100% free for anyone to download and use. As the team behind it for more than a decade, we know it inside, out, and then some.
Like any software, sometimes things break; we can usually fix them very fast. But, we do have to charge for our time to support our families and fund its ongoing development. There are almost an unlimited variety of things that can cause problems, including server upgrades, corrupt files, accidental changes, outdated software, database hiccups and more. We will save you a lot of time and frustration, and get you back in action.
With our MODX Diagnostic service, we determine the source of issues, and often fix them on the spot. For more extensive problems needing more time, like hacked sites or overdue upgrades, we provide additional estimates and guidance. MODX Diagnostics cost $99 for standard business hours support (US Central Time), or $500 for priority, rush or after-hours emergencies.
If you don’t have budget for professional support from the source, you look for answers in the MODX Forums or Documentation, or seek help from MODXers in the Community Slack, or from MODX Professionals near you.
If you have a simple problem that needs our assistance, please request quick fix help here.
Customers with a current Commercial Support agreeement can get help using this form. Learn more about MODX Preferred Support.
We welcome conversations, ideas, inquiries and even the occassional cold sales call, but support and requests about how to use MODX software sent via this form cannot be guaranteed a response. That said, we try to respond to everyone that reaches out to us within two business days.
To report a security issue or file a bug for MODX software, please email security [at] modx.com to reach our security team. If you are looking for help with MODX, many times you can find an answer in the MODX Forums or MODX Documentation, from MODXers in realtime at the MODX Community Slack Channel, or from a MODX Professional near you.